As a Service Manager based in either Ripon or Warwick, you'll be responsible for:
* Acting as the primary IT contact for Central Services, ensuring smooth day‑to‑day service performance
* Building strong relationships with stakeholders and keeping them supported and informed
* Taking ownership of service quality, using data and feedback to track and improve outcomes
* Identifying opportunities to enhance processes and drive continuous improvement
* Bringing a people‑first approach, with curiosity and a willingness to learn how our systems support the business. Excellent communication, collaboration and stakeholder management skills
* An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
* Engaging individually, commercially aware, with strong influencing and decision‑making skills
* Service management awareness and experience of service metrics and analysis
* Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including:
o Annual leave (increasing with length of service)
o A generous pension scheme (matched up to 9%)
o Potential to earn bonuses
o Enhanced maternity/adoption leave
o Access to a great range of online and high street discounts
o Free access to healthcare
o Popular YuLife app
o Cycle to Work scheme and more
This is a full‑time permanent role working 40 hours per week, Monday–Friday.
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