About the Role
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As a Customer Service Agent, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, and general enquiries. You’ll also manage email communications, raise jobs, and coordinate with clients, suppliers, and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks, including ordering materials, updating records, and supporting the wider team with scheduling and follow-ups. Strong organisational skills, attention to detail, and the ability to communicate effectively in a fast-paced environment are essential.
Role Criteria:
· Previous experience in a customer service role
· Ability to handle complaints and challenging situations effectively
· Excellent written and verbal communication skills
· Ability to work independently as well as part of a team
· Good telephone manner
Desirable:
· Call centre experience
· Background in repairs and maintenance
Benefits we can offer you
· 25 days annual leave plus bank holidays
· Annual Mears Fun Day (e.g. Drayton Manor)
· Paid volunteering leave
· Mears Rewards – discounts on groceries, holidays, eye tests and more
· Share save scheme
· Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.