Health Club Treatment Technician – White City House, West London
W12 7FR
The Role
At Soho House, a Health Club Treatment Technician is the face of the recovery and wellbeing area, providing a warm welcome, exceptional service, and continuous support to ensure members and guests enjoy a safe, clean, and restorative environment across all treatment and recovery experiences.
What's in it for you?
* Weekly Pay
* 10% treatment commission
* Team meal whilst on shift prepared by our chefs
* 50% Team discount on Food & Drink, 7 days a week
* Staff Room Rates
* Health Cash Plan (option to up to 2 additional dependents)
* Dental Plan (option to add up to 2 additional dependents)
* Birthday Day Off after 1 year of continuous service
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Responsibilities
* Welcome every member by name and guest with open arms and in a hospitable manner.
* Ensure all treatment and recovery sessions are delivered safely, following operating procedures, time limits, contraindications, and hygiene standards.
* Provide safe and correct guidance on the use of recovery and wellbeing equipment, including
o Hyperbaric chamber
o Cryotherapy
o Photobiomodulation bed (PBM)
o Compression boots
* Encourage a positive, inclusive, and respectful workout atmosphere.
* In real time, ensure any member‑related concerns, adverse reactions, or equipment issues are addressed promptly, documented, and escalated to the management team where necessary.
* Ensure all recovery and wellbeing areas are clean, sanitised, organised, and fully operational always - including equipment cleaning cycles, towel restocking, and pod/chamber resets between uses.
* Assist with booking and scheduling of recovery treatments, managing session flow, and providing clear information about services, benefits, and contraindications.
* Uphold discretion and professionalism, especially when serving VIPs and PWKs.
* Assist with booking appointments, classes, or providing information about fitness services and facilities.
What we are looking for…
* Minimum of 2+ years’ experience in a similar capacity.
* L3 Beauty or Massage Therapist Qualification desirable.
* Thrive in fast‑paced, high‑volume environments and maintain calm, through quickly and effectively problem‑solving under pressure.
* Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
* Must be able to demonstrate competency as outlined in the training schedule and Club School.
* Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
* Ability to take direction, work in a team environment and autonomously.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Pay Range
We do not discriminate on the basis of any protected group status under any applicable law. We are committed to equal employment opportunity and to providing a work environment that respects diversity and ensures fairness for all employees and applicants.
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