Overview
We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of the hotel.
Reporting directly to the General Manager, the Operations Manager is pivotal in ensuring the seamless functioning of all departments. This role involves managing staff, overseeing budgets, maintaining high standards of customer service, and ensuring compliance with all safety and regulatory standards.
Responsibilities
* Managing Staff: Oversee staff schedules, training, and performance to ensure exceptional service
* Managing Budgets: Prepare, manage, and monitor budgets for financial efficiency
* Guest Satisfaction: Ensure guests receive the highest level of service and address complaints promptly
* Safety and Compliance: Ensure compliance with health and safety regulations
* Operational Efficiency: Develop and implement policies to enhance hotel operation
* Event Coordination: Plan and coordinate events to drive guest engagement and revenue
* Market Analysis: Conduct market research to stay competitive
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