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Join our Cocktail Bar, offering enviable views overlooking beautiful gardens. The Bar is open throughout the day, providing a relaxing environment for guests to enjoy coffee, drinks, afternoon tea, aperitifs, and digestifs.
We operate on a variety of shifts over a five-day week, totaling 45 hours per week, to ensure service is available throughout the day.
Main Duties Include:
* Ensuring the Bar is stocked and ready for each service period.
* Maintaining a well-presented Bar and Lounge for guest arrivals.
* Completing all pre-preparation for service.
* Greeting guests entering the bar.
* Establishing guest needs and taking orders.
* Preparing alcoholic and non-alcoholic beverages, including cocktails.
* Tray serving drinks across the service areas.
* Serving light lunches, afternoon teas, and snacks in the bar lounge.
* Liaising with the Estate Grill & Tudor Pass regarding guests' pre-dinner drinks and restaurant reservations.
* Processing payments for food and beverages or charging resident guests' accounts.
* Adhering to the Mystery Guest Standards for the Bar.
* Effectively clearing down the work area at the end of each shift.
* Balancing tills and guest charges.
* Leaving guest areas in a presentable state at shift end.
Requirements:
* Five days per week with flexible early and late shifts, totaling 45 hours. Early shifts start at 9:30 am; late shifts begin between 1 pm and 3 pm depending on event or wedding finish times.
* Smart appearance and excellent communication skills with a passion for guest service.
* Experience in quality food and beverage service within a hotel or restaurant environment is required.
The Benefits
* End-of-year service charge bonus.
* Accommodation available for those relocating.
* Four weeks of holiday, increasing to five with service.
* Eight bank holidays.
* Free parking.
* Employee uniform.
Additional company benefits include:
* Discounted hotel accommodation for staff and family.
* Discounted treatments at Utopia Spas.
* Discounts on food and beverages at all hotels.
* Special treatment discounts in Utopia Spas.
* Retail product discounts in Utopia Spas.
* Staff recruitment referral scheme.
Celebrating milestones such as 1, 3, and 5 years includes benefits like your birthday off, complimentary overnight stays, and free meals or afternoon teas.
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