Service Delivery Manager
Aberdeen
£50,000 - £55,000
Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen.
This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers 24 / 7.
Key Responsibilities :
* Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement
* Develop and maintain customer support policies and procedures
* Ensure that the necessary cover and working arrangements are available to customer requirements for 24 / 7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met.
* Report on service level performance and identify areas for improvement
* Manage and maintain the call handling and ticketing processes
* Work closely with the Senior Leadership team and Project Managersensuring that the strategic objectives of Operations are met
* Continuously improve project delivery processes to increase efficiency and customer satisfaction, identifying opportunities for additional work, variations, and ways to improve on delivery margins
Key Skills :
* Proven experience as a Service Delivery Manager or in a similar role
* Strong understanding of IT service management frameworks
* Experience and good knowledge of Aveva PI
* Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager
* Previous experience working within Systems Integration
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