Description
Cardiac Services Manager (Full-Time)
Location: Duchy Hospital, Cornwall
Hours: Full-Time hours
Reporting to: Head of Clinical Services or Delegate
About Us
Duchy Hospital is part of Ramsay Health Care UK, one of the leading providers of independent hospital services in England. With a global presence and over 60 years of experience delivering high-quality care, Ramsay operates in 11 countries with 77,000 staff and treats 8 million patients annually. At Duchy Hospital, we are proud of our strong relationships with the NHS and private patients alike, and we are committed to delivering outstanding care with compassion and integrity.
Position Overview
We are seeking a highly skilled and motivated Cardiac Services Manager to join our team at Duchy Hospital. This is a key leadership position responsible for the operational and clinical management of cardiology services, including diagnostics, outpatient care, and interventional procedures. This role combines strategic oversight with hands-on clinical delivery, with a strong focus on quality, patient safety, regulatory compliance, and service performance.
Whether you are delivering advanced diagnostics or leading multidisciplinary teams, you will ensure that our cardiology service remains efficient, safe, and centred around the needs of our patients.
Key Responsibilities
Service Leadership
1. Lead the operational delivery and strategic development of cardiology services to ensure safe, high-quality, and patient-centred care.
2. Promote continuous improvement, innovation, and service efficiency in line with Ramsay’s private healthcare standards.
Clinical Excellence & Diagnostic Delivery
3. Perform advanced echocardiography and angiography procedures to BSE standards and local protocols.
4. Oversee diagnostic and interventional cardiac services, ensuring clinical accuracy, timely access, and patient safety.
5. Ensure adherence to best practice and national clinical standards.
Stakeholder Engagement
6. Act as the key liaison for internal teams, consultants, patients, and external partners.
7. Champion the cardiology service across the hospital and within the broader healthcare network.
Service Planning & Optimisation
8. Plan and coordinate outpatient and catheterisation lab (Cath Lab) services to maximise efficiency and patient flow.
9. Analyse service data and Key Performance Indicators (KPIs) to inform resource allocation, scheduling, and workflow optimisation.
Multidisciplinary Team Collaboration
10. Promote cohesive teamwork between clinical and non-clinical staff to enhance patient outcomes.
11. Ensure clear, effective communication across all stakeholders, including patients and their families.
Compliance & Governance
12. Ensure compliance with CQC standards, internal Ramsay policies, and all relevant clinical governance frameworks.
13. Manage incident reporting, audit participation, and adherence to national registries such as the Implant Registry.
Health, Safety & Equipment
14. Maintain high standards of cleanliness, infection prevention, and equipment safety in all cardiology areas.
Financial & Performance Management
15. Monitor and manage departmental performance using KPIs for revenue, activity, efficiency, outcomes, and satisfaction.
16. Drive cost-effective practices while maintaining high standards of patient care.
Measurable Outcomes
17. Achievement of financial and activity-related KPIs.
18. Compliance with clinical audits and regulatory standards.
19. Improvement in patient satisfaction and staff engagement (Ramsay People Survey).
20. Reduction in waiting times and service optimisation.
21. Participation and compliance with relevant clinical registries and reporting processes.
Qualifications & Selection Criteria
Essential
22. RCCP Registration
23. BSE (British Society of Echocardiography) Accreditation
24. Proven leadership in healthcare services with experience managing clinical teams or services.
25. In-depth understanding of cardiology workflows, diagnostic services, and interventional procedures.
26. Strong analytical skills with experience using data and KPIs to drive decisions.
27. Excellent communication, leadership, and team collaboration skills.
28. Thorough knowledge of CQC standards, governance frameworks, and relevant healthcare regulations.
Desirable
29. Accreditation with one or more of the following professional bodies:
30. SCST – Society for Cardiological Science and Technology
31. BPEG – British Pacing and Electrophysiology Group
32. HRS – Heart Rhythm Society
33. BSE – British Society of Echocardiography (additional or extended competencies)
34. Recognised management qualification (, Diploma in Management)
What We Offer
35. 25 Days Annual Leave + Bank Holidays
36. Private Pension Scheme – Ramsay matches up to 5% after qualifying period
37. Private Medical Insurance – option to include dependants
38. Life Assurance – x3 base salary
39. Enhanced Parental Leave Policies
40. Free Training & Development via Ramsay Academy
41. Free Parking (subject to site availability)
42. Subsidised Staff Restaurant (where available)
43. Flexible Working Patterns (where possible)
44. Concerts for Carers Programme
45. Employee Assistance Programme (EAP)
46. Cycle2Work Scheme with Halfords
47. Blue Light Card Scheme
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.