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Customer success manager

Belfast
Customer success manager
Posted: 16h ago
Offer description

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped more than hundreds of operators around the world process tens-of-millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone. To support that, we’re hiring a Customer Success Manager to help customers onboard smoothly, use Stora effectively, and grow with us over time. Why this role matters We succeed when our customers do. As Customer Success Manager, your job is to help our operators get the most from Stora—right from day one. You’ll take new customers through onboarding, help existing ones unlock more value, and ensure no one is left behind. You’ll build strong relationships, act as their main point of contact, and help them succeed using our software. This role is hands-on and proactive. You’ll spend most of your time directly working with customers—via video calls, email, and HubSpot—to ensure they’re set up, supported, and seeing results. While the role is primarily online, some travel may be required —including on-site onboarding and attendance at industry events. What you’ll do Onboard new customers : Guide operators through setup and training, tailoring the process to their needs. Manage accounts : Own the relationship with a portfolio of customers, staying close to their goals and usage. Spot opportunities : Help operators get more value from Stora by promoting feature adoption and surfacing upsell opportunities. Support retention : Track customer health, flag risks, and intervene early to keep accounts on track. Be the voice of the customer : Capture feedback, log it clearly, and work with product/support to drive improvements. Work with data : Use our tools (like HubSpot, Notion, Stripe) to track usage, spot trends, and inform decisions. What we’re looking for This role is for someone who’s calm, capable, and customer-focused. You don’t need a long resume of CS titles—we care more about how you work. You’ll do well here if: You’re organised : You can manage a pipeline of onboarding and ongoing accounts without dropping the ball. You’re a clear communicator : You can explain things simply, listen well, and handle difficult messages professionally. You’re technically comfortable : You pick up new tools quickly and enjoy learning how things work. You’re trustworthy : You show up, follow through, and take ownership of problems. Bonus if you’ve worked in SaaS, onboarding, support, or customer success—but not required. What we offer Competitive salary – Fair pay and incentives based on experience and fit. Share options – You'll have the opportunity to own part of the business as we grow. 35 days holiday Private health insurance – For you and your immediate family. Pension plan Hybrid working – A mix of remote and in-person, with access to our Belfast office. Apple hardware How to apply Apply via the application form by 30 June 2025. We're reviewing applications as they come in and will be in touch quickly if it looks like a match.

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