Overview
Join to apply for the Assistant Store Manager (Full-Time) role at Pandora.
We are looking to cover 40 hours per week on a Fixed-Term Contract - 6 Months. The rate of pay will be between £27,000 per year and £31,500 per year (Full-time equivalent). We offer a highly competitive salary with a monthly bonus scheme (10–20%), a generous employee discount, an annual jewellery uniform allowance, and other excellent benefits.
At Pandora, we believe in creating moments that matter — for customers and for our team. We’re seeking an organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and in retail operations, inspire a high-performing team, and provide world-class service. Pandora is named one of the Sunday Times’ Best Places to Work 2023 in the UK.
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role-modelling our signature selling ceremony for world-class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.
What You’ll Do
Commercial Focus
* Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
* Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact
Leadership
* Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock potential and support development
* Deliver clear and consistent communication, impactful feedback, and regular development conversations
* Act as a trusted leader and role model, embedding Pandora values across the team
Customer Experience
* Be a Pandora ambassador on the shop floor with deep product knowledge and storytelling
* Inspire the team to create unique, personalised and meaningful moments for customers
* Take ownership of excellent customer service standards and resolve escalated issues professionally
Store Operations
* Assist with rotas, stock control, till operations, and managing security, health and safety, and compliance
* Plan staffing levels in line with commercial needs and seasonal trends
* Maintain high shop floor standards, smooth stock management, and operational excellence
The Successful Candidate
You’ll be a capable leader and a passionate team player who thrives in a fast-paced environment. You’ll bring strong people skills, commercial acumen, and infectious energy that inspires others. Prior experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking a new challenge, this could be the opportunity for you.
* Proven experience driving sales and profitability in store
* Passion for driving exemplary customer service and coaching a high-performing team
* Strong communication and organisational skills with multitasking and adaptability
* Positive, can-do attitude with enthusiasm for Pandora products and values
* Growth mindset — embraces feedback and change
* Well-presented appearance with a taste for desirable products
Why Work With Us?
Our people are at the heart of our success. We offer opportunities for career progression and a rewards package that includes:
* Highly competitive salary
* Monthly bonus of 10% (potential 20% for stretch targets)
* Generous jewellery uniform allowance
* Employee discount
* Wear box access to select jewellery to wear when working
* Exclusive retail discounts via our benefits platform
* Support through Retail Trust for health and wellbeing, financial advice, legal aid, etc.
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
To apply, please click apply to submit your application. Pandora’s recruitment procedures are designed to be transparent and fair, and we encourage candidates to refrain from including identity-related elements such as a photo, marital status and age.
About Pandora
Pandora is the world’s largest jewellery brand, specialising in accessible luxury jewellery. Pandora operates in more than 100 countries with 6,800 points of sale, including 2,700 concept stores. Pandora is headquartered in Copenhagen, Denmark, and employs thousands of people worldwide. Pandora is committed to sustainability and has set targets to reduce greenhouse gas emissions across its value chain by 2030. Pandora is listed on Nasdaq Copenhagen.
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