As a Lead Change and Release Manager, your main day-to-day responsibilities will be:
* Leading the team to oversee the end-to-end process of change and release, allocating workload and acting as the highest escalation point if there are any issues.
* Setting the strategy for the Operational Change and Release Management team by deciding areas of focus and priority.
* Providing specialist advice and being responsible for the approval, prioritisation, scheduling and refusal of major Change Requests, ensuring all authorised changes and releases maintain the integrity of the IT architecture and are within budget and resource constraints.
* Ensuring that services and releases are delivered are within defined timescales and well documented and that deployment activities are coordinated to minimise disruption and risk.
* Developing policies, processes and procedures in line with best practice to deliver quality services, seeking ways to automate and draw on efficiencies from other Service Management areas where possible.
* Providing reporting to senior IT Operations and wider portfolio’s, representing the function on various boards and forms of governance and ensuring visibility of upcoming changes and releases.
* Driving continual service improvements through the measurement and challenge of services and processes, using tools and capability to automate where appropriate, and reflecting on outputs from Post Implementation reviews.
* Organising team engagement with Incident Management during major incidents, managing patterns or trends of non-compliance of the Change and Release assurance policies and processes, by engaging at a senior level with Business Portfolios, Suppliers, Transition or Project Managers.
Hybrid Working
Home Office Digital is geographically spread across multiple locations with most staff working in line with the Department’s hybrid working arrangements (a minimum of 60% of time in an office location, with the remainder working from home). The successful candidate will be based in either the Croydon, Liverpool, Manchester or Sheffield regional office, however there may be a requirement for occasional travel to other locations.
Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).
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