Overview
Bromford Hereford, England, United Kingdom
This range is provided by Bromford. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Contract Type: Permanent
Closing Date: Friday 29 August 2025 (please apply early – we may close applications sooner if interest is high).
Additional Information: A full UK driving licence is essential, as this is a roaming role involving a mix of home working, office, and home visits.
We’re looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You’ll support customers in managing their income, accessing benefits, and sustaining their tenancies.
Responsibilities
* Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
* Customer Support: Offer guidance on income collection, benefits, and income maximisation.
* Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
* Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.
What we’re looking for
* Housing Sector Experience: A background in income-related roles within housing is essential.
* Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
* Target-Oriented: Motivated by achieving results and performance objectives.
* Independent and Resourceful: Able to work autonomously and solve problems effectively, using tenacity, a fair, but firm approach, and empathy.
You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
Why Bromford?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Join us to help create communities where people can put down roots, feel secure, and thrive.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service, Administrative, and Finance
Industries
* Non-profit Organizations
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