Date Posted: 2025-12-18 Country: United Kingdom Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom Operating Area Field Lead - Maintenance & Repair Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance & repair operations and help us continue to provide exceptional service to our customers. The main goal of the role as Operating Area Field Lead - Maintenance & Repair, is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. You will lead operational efforts in your operating area, managing costs while ensuring superior customer satisfaction. Reporting to Operating Unit Field Lead, you will drive results based on defined KPIs, and partner with Operations, Sales, EH&S, Quality and Safety Lead to coordinate trainings, compile reports and champion continuous improvement. About the role As the OA Field Lead - Maintenance & Repair for the Provinces, your main objective will be: Serving as the key leadership and support center for the Operating Territories, delivering needed training expertise and operational support to the Operating Territories to deliver on our commitment to the customer. Ensure KPI's are clearly defined, understood and measured Driving operational excellence on Operating Area & Operating Territory level On a typical day you will: Ensure field employee safety and quality of service in your territories Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards Ensure effective and efficient allocation of available resources such as manpower and materials Conduct field education training with field workforce Improve efficiencies, managing route schedules and callback rates Understand how to provide technical support to field staff, either self-provided or redirected to other experts Authorize repair orders and tracking completion Lead change toward better efficiency and communication What you will need to be successful BA/BS degree preferred or equivalent relevant work experience Experience working with a team of technicians is required Leadership experience is required Elevator industry experience is required Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment Strong computer and technology skills, business acumen and a passion for customer service Results oriented mindset and a track record of driving results in a fast-paced environment with a high level of change The ideal candidate has a strong understanding of process improvement and a proven ability to identify, implement, and sustain more efficient ways of working Travel is required within your territory, driver's license as required for your territory Apply today to join us and build what's next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .