What you will be doing
as a Supply Interruptions Analyst
1. Investigate supply interruptions using multiple systems (e.g. Salesforce, GIS, telemetry) to determine root cause, impact, and duration.
2. Analyse operational and network data to understand the scale of disruption across affected properties.
3. Build and apply hydraulic models to estimate isolation times and customer impact.
4. Produce detailed verification packs with supporting evidence for external audit review.
5. Document findings clearly, including causes, duration, and extent of each interruption.
6. Identify missed opportunities and contribute to continuous improvement and learning.
7. Work collaboratively to manage workload backlogs while maintaining data accuracy.
8. Liaise with customer compensation teams to support fair and accurate outcomes.
9. Provide insights to senior management on trends, risks, and performance improvements.
10. Work with Area Managers to address data gaps and improve operational records.
11. Offer technical support and guidance to the wider team as needed.
The essential criteria to help you succeed in this role is:
12. You will be a self-motivated, logical individual with an analytical “can-do” mindset
13. You will have experience in use of machine learning and artificial intelligence in an analytical role.
14. Experience and knowledge of working with databases, data analysis, and reporting.
15. Ability to learn new tools and techniques quickly.
16. You will have a strong analytical background.
17. You will be proficient with Microsoft applications, especially Microsoft Excel.
The desirable criteria which would be beneficial for the role are:
18. Hydraulics experience.
19. Experience working within regulatory reporting.
20. Salesforce, power-apps, power-bi, GIS, pi-vision flow telemetry, Data Gate; Data Viewer and WaterCore familiarisation.
What’s in it for you?
21. Offering a salary between £48,000 and £55,000 per annum, depending on skills and experience.
22. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
23. The performance-related pay plan is directly linked to company performance measures and targets.
24. Generous Pension Scheme through AON.
25. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
26. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
27. Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.