Typical Responsibilties
* Processing Orders: You will be responsible for inputting Purchase Orders from our clients on to the Sage ERP system and sending Order Acknowledgements/Proforma Invoices to confirm receipt.
* Liaising with International Clients: Along with the rest of the team, you will be the point of contact for our international client base – dealing with queries/issues, providing lead times for orders over both email and telephone etc. Patience & understanding is key to this role given that English is a second language to the vast majority of our clients.
* Updating the CRM system: You will assist in keeping the client records up-to-date, uploading all new orders to the CRM system under the relevant customer and adding important notes where necessary.
* Filing Proof of Exports: You will be responsible for obtaining Proof of Exports from carriers and filing them with the relevant orders.
* Organising Shipments: You will arrange collections for smaller shipments using fast-parcel services such as DHL & FedEx and you will also liaise with carrier companies to organise collections of larger shipments.
* Collaborate with the Export Manager and help to promote new processes within the department.
* Support the Export Manager in updating the Price Lists where necessary.
Person Specification
Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.
Qualifications
Qualifications Essential / Desirable To be identified by
Five GCSE or equivalent, level 4 or above Desirable Application
Experience
Experience Essential / Desirable To be identified by
Previous experience of working in an office Desirable Interview / Application
Skills / Abilities
Skills / Abilities Essential / Desirable To be identified by
Great telephone manner Essential Interview
Excellent oral and written communication skills Essential Interview / Application
Organised Essential Interview
Patient Essential Interview
Excellent attention to detail Essential Interview
Competent using Microsoft Office packages including Word, Excel and Outlook Essential Interview / Application
Excellent interpersonal skills and the ability to work as part of a team Essential Interview
Demonstrates strong initiative Essential Interview
Other
Other Essential / Desirable To be identified by
Takes pride and responsibility in your work Essential Interview
Enthusiasm and willingness to learn Essential Interview
Commitment to confidentiality and data protection Essential Interview