Duties include but are not limited to: \nTelephone Call Handling\nâ¢\tHandle calls with compassion and understanding\nâ¢\tBook / amend / cancel appointments in line with practice protocols\nâ¢\tSignpost callers to external agencies as appropriate\nâ¢\tResolve enquiries from callers in line with practice protocols and external service availability\nâ¢\tProvide patients with test results based on clinicians responses and follow-up requirements\n\nReception Duties\nâ¢\tWelcome patients and visitors to the practice in a professional, courteous manner\nâ¢\tManage patient registration process\nâ¢\tManage practice patient email accounts\nâ¢\tMaintain and replenish stock of forms available for patients completion\nâ¢\tMaintain register and manage return of medical equipment loaned to patient\nPrescriptions \nâ¢\tProcess requests for repeat medication in line with practice processes ensuring accurate and timely completion\nâ¢\tLiaise with patients, clinicians, local community pharmacies and external NHS Teams to resolve queries\nâ¢\tProcess requests for medication from wider NHS departments and external agencies\nâ¢\tMaintain security of prescription stationery\n\nDocument Management\nâ¢\tFile documents accurately and timely into patients records from electronic and manual systems\nâ¢\tWorkflow documents to admin team and clinicians appropriately and accurately\n\nReferral Management\nâ¢\tSubmit referrals to hospitals and departments for patients following clinical consultations\nâ¢\tRun searches on database to ensure work tasks are completed and take forward any actions outstanding\n You will learn about the following:\n\nâ¢\tEffective Customer Care\nâ¢\tCommunication Skills\nâ¢\tData Protection \nâ¢\tConfidentiality\nâ¢\tStoring, Retrieving and Managing Data\nâ¢\tDiary Management\nâ¢\tIT Systems and Databases\nâ¢\tWorking within a Team\nâ¢\tWorking to Deadlines\nâ¢\tManaging and Prioritising Workload\n â¢\tNational 5 Qualifications to include English\nâ¢\tIT Skills â Microsoft Applications\nâ¢\tExcellent Communication Skills\nâ¢\tAbility to Work as a Team and Autonomously\nâ¢\tEffective Time Management\nâ¢\tAbility to Follow Practice Protocols and Procedures\nâ¢\tPolite, friendly and motivated\nâ¢\tHigh level of integrity and loyalty\nâ¢\tSensitive and empathetic in Difficult Situations\n