Service Coordinator Location: Banbury Salary: £26,000 - £30,000 per annum benefits Hours: Full-time, Monday to Friday, 9:00 am - 5:00 pm The Company Our client is a well-established and growing organisation that provides specialist engineering services to clinical sites across the UK. Due to continued expansion, they are seeking a motivated Service Coordinator to join their friendly, close-knit team. This role offers opportunities for cross-training, progression, and involvement in new processes as the department develops. The Role As Service Coordinator, you will be the central point of contact for all service-related queries, working closely with technicians, third parties, and customers to ensure smooth service delivery. This is a varied position combining coordination, administration, and customer service, process improvement and compliance. Key Responsibilities Act as the primary point of contact for service-related queries and requests Schedule and coordinate technicians and resources to meet client requirements Confirm appointments with customers and address queries or concerns promptly Maintain accurate service records, documentation, and reports Ensure compliance with service protocols, quality standards, and regulatory requirements Manage spare parts inventory, ordering, and liaising with suppliers where required Track KPIs and identify opportunities for process optimisation and service improvement Liaise with third-party providers to arrange services as needed Support the Service Manager and wider team with administrative and coordination tasksExperience & Skills Previous experience coordinating engineers, service teams, logistics, or parts or an experienced service engineer seeking an office based role (off the tools) Strong administrative and organisational skills with good attention to detail Confident communication skills, both written and verbal Proficiency in Microsoft Office, particularly Word and Excel Customer-focused with the ability to build positive relationships Adaptable and able to identify process improvement opportunitiesBenefits Salary £26,000 - £30,000 per annum 23 days holiday plus bank holidays Private pension Private medical Career development opportunities within a growing businessApplication Process Please click "APPLY NOW" to start your application. Should you be suitable a CBSbutler employee will contact you within 3 working days