Motor Personal Injury Claims Handler
Job Market - Insurance Claims
Motor Personal Injury Claims Handler - About the role
Responsible for investigating, reserving, and negotiating settlement of complex and high-value personal injury claims. The portfolio of claims will range from between £25k - £150k and will include both litigated and non-litigated claims.
Motor Personal Injury Claims Handler - Key duties
Assessing indemnity, investigating liability and quantum on motor claims, ensuring that each claim is dealt with thoroughly to limit indemnity spend
Communicating professionally to ensure our policy holders are treated fairly and that the customer receives world class customer service in accordance with industry and company guidelines.
Proactively managing a caseload ensuring that correspondence and tasks are dealt within the SLAs
Negotiating settlement of third-party claims
Improve customer claims experience by identifying process / control gaps in legal defence panel performance and agreeing relevant actions.
Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates
Support cost, service, and process efficiency projects across the department, as well as participating in departmental projects.
Maintain resilience and composure to remain positive under pressure and in changing circums...