Permanent, full-time (Hybrid working - 1 day per week in office) 8.30am to 5.30pm with 1 hour lunch.
At HSS ProService, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork, and bold thinking to make hiring and buying better for everyone—faster, simpler, and more sustainable.
What you'll do:
1. Respond to inbound inquiries via various channels.
2. Administer customer orders with great attention to detail to ensure successful outcomes.
3. Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
4. Be curious about our customers' needs to upsell and cross-sell effectively.
5. Assist customers in navigating our digital channels for maximum convenience.
6. Stay up-to-date with our products/services to maximize sales opportunities.
What you'll need:
* Outstanding customer service skills, providing high-quality customer experiences.
* Proven track record of achieving results through building relationships.
* Excellent communication skills, both verbal and written.
* Strong multitasking abilities with attention to detail.
What you'll get:
* Join a forward-thinking team committed to transforming how businesses operate using the latest technology and a bold vision.
* Your birthday each year as annual leave to spend as you wish.
* One day per year to contribute to local voluntary work, giving back to your community.
* Training and development opportunities to further your career.
* Wellbeing and healthcare support to keep you happy and healthy.
* A culture of revolution—be part of pioneering digital and technological changes in a traditional industry.
* Discounts and cashback on a wide range of purchases on our perks site.
* Flexible benefits options through our Benefits portal, including Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and more.
We believe that different perspectives make us stronger. Whether you're starting out, changing careers, or seeking your next move, if you have the skills and drive, we want to hear from you.
Not sure you meet every requirement? That's okay. We welcome your application even if you don't meet every single criterion. For questions, email us at [email address], and our team will be happy to assist.
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