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As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role involves having meaningful interactions with customers and supporting them in improving productivity, safety, and sustainability.
Who is Hilti?
Hilti is a company dedicated to innovation that enhances productivity, safety, and sustainability in the global construction industry and beyond. We build strong customer relationships to create solutions that build a better future. With pride and a sense of belonging across our 120 locations, we foster a culture where exploring possibilities, leveraging potential, owning personal development, and growing lasting careers are valued. Hilti is proud to be ranked as the UK's 19th best super large organisation to work for in the Great Place to Work survey.
What does the role involve?
On a day-to-day basis, you can expect to:
1. Visit customers in the field, ask open questions to understand their needs, and provide tailored solutions.
2. Demonstrate our innovative products and state-of-the-art software on-site.
3. Develop 'focus' customers by building relationships and uncovering new business leads.
4. Manage your sales area operationally, organizationally, and strategically, utilizing the CRM system Salesforce.
We are proud of our long-term relationships with employees: over 30% have been part of the Hilti family for more than a decade.
What do we offer?
Our reward package reflects our value for our people, including:
* Career advancement opportunities (over 80% of leadership roles are filled internally)
* 6% employer pension contributions
* Private Health Insurance and Employee Assistance Programme
* Company vehicle and fuel card for sales roles
* 33 days' holiday (including Bank Holidays), with options to purchase additional days
* Paid leave for charitable projects
* Hilti Benefits Box, offering discounts, cashback, and a cycle-to-work scheme
* Flexible working arrangements, including remote work and compressed hours
* Employee resource groups on various topics such as gender, mental health, race, disability, LGBTQ+, and sustainability
* Trips to locations like Milan, New York, and our global HQ for high performers
What you need is:
* Customer-facing or sales experience in any industry
* A solution-oriented approach to identify customer needs and provide suitable solutions
* Alignment with our values: commitment, teamwork, courage, and integrity
* Resilience and adaptability to engage with all customer levels
* Drive to succeed and overcome challenges
* Curiosity to learn, develop, and grow
* Excellent organizational skills to manage time and priorities independently
* A full, clean manual UK driving license to visit customers on-site five days a week, Monday to Friday
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