Systems & Data Manager - Volunteering
Permanent
Full time (34.5 hours) we are open to a conversation about how you work these hours
Hybrid - Split between home and one of our offices either in London, Shipley or Glasgow
Salary - £44000 - £48000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Are you an experienced and talented data system manager? Would you like to be part of an ambitious team within Macmillan's Supporter Relationships Division? If you have a passion for delivering sector leading experiences and a drive for continuous improvement, then this could be the role for you.
About this role
We have an exciting opportunity for an experience database manager to join the volunteering department. To be successful, you will have strong technical systems and data reporting experience alongside an understanding of how volunteers give their time, energy and experience to support people living with cancer. In the role, you'll be part of the volunteering support team delivering safe, effective, and rewarding volunteering across Macmillan. You will also work closely with colleagues across technology ensuring our data is integrated across existing systems, managing requests for developments and helping us report of the impact our volunteers make on a daily basis.
You will be joining the Volunteering Support team who are responsible for building the infrastructure to deliver the best end to end journey for our volunteers. Through business partnering and operational support you will help deliver the practical tools to ensure volunteers are well-supported, volunteer managers are confident, and volunteering delivers Macmillan’s strategy.You will be managing our existing systems, managing data requests and helping to resolve defects. You will also have an opportunity to help define and build our volunteering data eco system ensuring it is fit for purpose and developed based on organisational direction and growth areas. You will work closely with internal technology teams to support the development of internal systems as Macmillan continues to develop better technical ways of working.
We are seeking an individual with a wide breath of technical database and systems experience and knowledge or experience of working with volunteers.
About you
We are looking for someone with a strong database background preferable in the volunteering or customer services space. You have technical skills and experience but maintain strong stakeholder management values. You maintain an interest in the latest technological developments and innovations and have your eye on what’s coming next. Above all, you are a team player, with a passion for delivering a quality service to your customers and end users. You pride yourself on being professional, approachable, and supportive and are committed to developing both yourself and your teammates, professionally and technologically.