Job Description
We are seeking a highly detail-oriented and proactive Beauty Stylist Supervisor to join our team in Selfridges and at the Victoria Beckham Dover Street Store. This role will provide exceptional customer service and a unique experience for Victoria Beckham Beauty clients, ensuring the achievement of sales goals, execution of counter plans, and the growth of our clientele portfolios. Reporting to the Regional Manager, UK, this individual will assist in daily operations and partner with management to provide coaching and mentorship to our Beauty Stylists.
The ideal candidate thrives in a luxury retail environment, brings strong artistry and selling expertise, and is eager to build best-in-class service standards that enable both our people and the business to succeed.
Roles & Responsibilities
* Assist in opening and closing activities
* Partner with management to provide coaching and mentorship to Beauty Stylists
* Provide exceptional customer service and experience to all clients
* Listen considerately to customer needs and create customized solutions that uphold the Victoria Beckham Beauty standards
* Achieve sales goals and specific KPIs while striving to overachieve all standards
* Partner with Counter Manager and Sales & Education to develop storytelling (especially around fragrance), artistry and service skills
* Build strong clientele by consistently communicating with clients, ensuring repeat business and replenishment
* Book appointments to welcome new clients and engage existing clients
* Support the Counter Manager in executing events; creating an exciting and inviting luxury environment
* Complete assigned tasks in a timely and accurate fashion
* Uphold Victoria Beckham Beauty image and counter hygiene standards
* Adhere to all VBB policies and best practices including Time & Attendance, Grooming, Meal & Rest Breaks, etc
* Develop and maintain productive, professional and continuous relationships with the store team, department and broader VB team
* Provide client feedback and recommendations to Counter Manager and broader VB team
* Support Counter Manager with proactive reporting, analysis, etc
Experience
* 2+yrs in sales, preferably in luxury and beauty
* Makeup artistry skills preferred
* Passionate about the luxury beauty environment, artistry and selling/clienteling
* Demonstrated excellence in delivering exceptional service to clients
* Proven ability to productively achieve goals
* Exceptional communication, relationship-building and strong problem solving skills
* Collaborative and driven to succeed individually and as a team
* Self-reliant and driven - able to work in both a fast paced and slower environment
Victoria Beckham Beauty is built on the promise of high-performance beauty through Victoria’s own discerning designer eye. Launched in September 2019, it is a digital-first, clean and cruelty-free beauty brand, designed to elevate your beauty routine. The brand offers a highly-edited collection of clean, inclusive skincare and makeup whilst building towards the entry into new beauty categories. Created for those seeking a simplified selection of clinically-validated, highly efficacious products in a refined luxurious experience, each product and touchpoint are an authentic extension of Victoria’s real-life discoveries and lifestyle. The award-winning formulas are guaranteed to deliver on the promise of Luxury Performance, Clean Beauty. Based in NYC, it operates as a Global Organization in partnership alongside the Victoria Beckham fashion label, based in London.