Manage, motivate and support the housing advice, homelessness and temporary accommodation team to provide a high quality customer focused service, as well as managing own case load.
* Provide team members with appraisals, regular supervision, managing performance, and absence, time recording and ensuring cost-effective training/CPD is provided.
* Ensure that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Head of Service (EH&H) and Councillors.
* Monitor and control expenditure/income and recover debt within the Council's financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure an efficient debt recovery.
* Develop, in collaboration with the Head of Service (EH&H) and Service Manager - Housing & Refugee Re-Settlement (RR), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand.
* Regular meetings with the Residential Property Team to discuss clients, move on options, safeguarding and potential eviction requirements.
* Prepare responses to enquiries from Councillors, the MP and the Ombudsman.
* Undertake case reviews, appeals and complaint investigations within the prescribed timescale.
* Develop new initiatives to improve the customer focus and/or reduce service costs.
* Support Head of Service (EH&H) and Service Manager - Housing & RR in the development of the service plan and ensure the team achieves the targets set.
* Proactively chase/bid to Gov. for new funding.
* Carry out risk assessments for staff, contractors and partners, the facilities they use, their work plans (including outreach). Identify and put in place the necessary controls.
* Award and monitor contracts.
* Identify and manage business risks in conjunction with the Head of Service (EH&H).
* Assist the Service's Systems Officer with the management of data, including the creation and compliance of retention schedules, privacy notices and Information Statutory Agreements.
* Address safeguarding and community safety concerns.
* Develop effective partnership with external agencies and the voluntary sector.
* You will support the service in meeting its on-call/emergency responsibilities by providing advice by telephone and on-call cover outside of your normal working hours.
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
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