Senior Associate - Systems (IT Support)
Location: West London
Salary: £27,500 per annum
Contract: 12-Month Fixed-Term Contract
Working Model: Fully Office-Based
Overview
We are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors.
This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation.
Key Responsibilities
* L1/L2 IT support across desktop, applications, and network issues
* Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues
* Troubleshoot and resolve issues relating to core banking applications and general IT systems
* Monitor and manage network connectivity and infrastructure issues
* Provide on-site and remote support to users across branches
* Configure and support VPN laptops and remote access solutions
* Manage network printers and liaise with external vendors
* Maintain and update the IT asset register
* Support hardware troubleshooting, system backups, and configuration issues
* Assist with audit, compliance, and vulnerability remediation (VA/PT closure)
* Manage and resolve tickets within agreed timelines (RMS system)
* Liaise with offshore support teams for issue resolution
* Maintain accurate documentation and records
Requirements
* Experience in IT support / systems support (1st/2nd line)
* Knowledge of Windows Server administration and desktop support
* Basic understanding of networking and connectivity
* Experience with hardware/software installation and troubleshooting
* Familiarity with Microsoft Office and O365
* Strong communication and stakeholder management skills
* Ability to document processes and provide user guidance
Key Attributes
* Proactive and willing to learn new technologies
* Strong problem-solving skills
* Team player with a user-focused approach
* Able to prioritise and work under pressure
* Flexible to support out-of-hours work where required
What's on Offer
* £27,500 salary
* 12-month FTC within a stable environment
* Broad exposure to IT systems, infrastructure, and operations
* Opportunity to work with internal teams, offshore support, and third-party providers
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