Description Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey. Are you looking to take your first step into the world of insurance and claims handling? Do you have a passion for helping people, strong attention to detail, and a calm, professional phone manner? This is an exciting opportunity to build your career in a supportive, fast paced environment where no two days are the same. So, what’s the job? You’ll be the first point of contact from customers reporting travel related losses (e.g. cancellations, delays lost luggage). You’ll gather and document accurate information to initiate the claims process. You’ll provide clear guidance on the next steps in the claims journey. You’ll enter data into our internal systems with accuracy and efficiency. You’ll escalate urgent or complex issues to senior team members And what are we looking for? You’ll be fluent in Italian and English (both verbally and written). You’ll have strong attention to detail and accuracy in data entry. You’ll have and calm and professional phone manner. You’ll have the ability to multitask and work in a structured environment. You’ll be computer literate and a team player who is motivated to learn. The start date for this role is 3 rd November 2025 So, why choose us? We value optimism, caring, togetherness, reliability and determination. We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. We also offer some fantastic benefits including: Travel insurance Health insurance Life insurance Income protection Company subsidised pension 25 days annual leave Short term incentive plan Employee reward and recognition scheme Flexible working opportunities Competitive family and parental leave programme Employee assistance program Fitness reimbursement scheme Volunteering leave Online learning and training opportunities Professional membership Work anniversary leave Apply today and let’s go great places together! LI-Hybrid