Summary
We have an exciting opportunity for someone to undertake the role of Service Delivery Support Administration and Protection Manager and enhance our team based at our Training Academy at Exeter Airport. This role is available on a 12-month fixed term contract working 37 hours per week, and you will receive a Grade 6 salary starting at £38,220 rising to £40,777
About the role:
As our Service Delivery Support Administration and Protection Manager, you will manage the complete range of Service Delivery Officer and administrative support duties, across the service delivery directorate covering response, training and protection, ensuring continued improvement, and support the overall departments goals and objectives.
Find out more:
Key responsibilities of the Service Delivery Support Administration and Protection Manager:
You will develop administrative staff to their full potential, delegating work as far as practicable, to ensure efficient processes and performance management, in particular:
1. Supervise and manage Service Delivery Support Officers identified within structure, including the management, monitoring, control, and prioritisation of the workflow to ensure quality and quantitative targets, and statutory deadlines are met.
2. Manage permanent and temporary staff personnel matters and associated paperwork, including the recruitment, appraisal, probation reports, remuneration issues, welfare, sickness absence and disciplinary matters.
3. Take responsibility for Health and safety matters, including audit procedures.
4. Arrange and manage staff meetings.
5. Provide mentoring support and guidance through the PPD process and ensure al staff receive appropriate training and development to enable them to carry out their role effectively and efficiently.
6. To participate in the PPD process to identify personal training needs and to attend training events as directed.
7. To act as an assessor if/where required e.g. to support ‘Leadership Potential Skill Build Sessions’.
8. To provide consistent line management for staff managed within the directorate.
9. To develop systems to allow resilience across admin staff enabling prompt and consistent responses to requests across service delivery support (response, training and protection).
10. Manage stores requisitioning and administration.
11. In association with other managers, play an active role in developing and managing business plans to ensure objectives and targets are met, with specific responsibility for service delivery support matters.
12. To work with service delivery support management in order to ensure probity and standards are maintained in all activities in line with financial regulations, Service policy and with specific responsibility for administrative matters.
Closing date: 2359hrs 17th of October 2025
If you feel you have the skills and experience to become our Service Delivery Support Administration and Protection Manager please click 'apply' below.
How to apply:
You will be required to complete a short application form and upload an Expression of Interest document to show how you meet the following essential criteria taken from the Job Description and Person Specification.
13. Proven ability to work accurately and to meet deadlines, proactively with a degree of autonomy and a high level of self-motivation.
14. Proven experience of team leadership and line management
15. Professional manner with the ability to recognise, respect and maintain confidentiality as required.
16. Excellent interpersonal skills in order to develop and maintain effective working relationships with internal and external stakeholders.
To help you complete this part of the application form please find attached below the word document “Expression of Interest for my Service Delivery Support and Protection Manager Application”. Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application form.
Please note that the evidence you upload to your application should not exceed 2000 words in total.
Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.
Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosures will incorporate a reasonable and proportionate response.
As a Service and as individuals:
17. We are proud to help
18. We are honest
19. We are respectful
20. We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.