Role Overview
The Residential Property Management Operations Director is responsible for providing strategic oversight and guidance to ensure the efficient and safe operation of a portfolio of residential properties in the UK. The role focuses on developing and implementing operational strategies, ensuring compliance with safety regulations, and collaborating with wider support functions within the organisation.This position offers a competitive salary and benefits package, and the opportunity to play a key role in shaping the strategic direction of a growing residential property management portfolio in the UK. The Residential Property Management Operations Director reports directly to the Head of Residential Property Management, and will be accountable to the Residential Management Board.
Key Responsibilities
1. Develop and implement operational strategies to optimize the performance of the residential property portfolio.
2. Ensure all properties comply with UK safety regulations, including fire safety, gas safety, and electrical safety.
3. Oversee the development and implementation of policies and procedures related to property maintenance, repairs, and upgrades.
4. Monitor key performance indicators (KPIs) related to operational delivery, safety, and tenant satisfaction, and develop strategies for continuous improvement.
5. Collaborate with wider support functions, such as compli...