Salary
Strong base salary (+company profit share/bonus)
Hours
Monday - Friday, office based
Experience
Operations, Supply Chain, Customer Service, Demand Planning, Inventory Management, Warehouse Logistics, ERP Systems, Data Reporting, Team Leadership, Continuous Improvement
Opportunity
Thompson & Terry Recruitment are delighted to be working with a well-established and highly respected international brand to recruit a commercially minded and hands‑on Operations Manager to join their leadership team just outside of High Wycombe.
Role Overview
As Operations Manager, you will take full ownership of the UK Operations function, leading a cross‑functional team across Customer Service, Demand Planning, Inventory Management and Warehouse Logistics. This is a pivotal role within the business, responsible for ensuring the smooth end‑to‑end flow of orders, stock and delivery, while maintaining excellent service levels, operational efficiency and strong cost control.
Key Responsibilities
* Drive performance against core KPIs.
* Improve operational processes.
* Optimise inventory.
* Enhance reporting and dashboards.
* Support the business through growth and transformation.
Qualifications
* Proven experience in Operations, Supply Chain or a comparable leadership role, ideally within a product‑based, B2B or FMCG environment.
* Strong people leadership skills, with experience coaching, developing and motivating teams.
* Hands‑on knowledge of customer service, demand planning, inventory management and warehouse logistics.
* Experience working with ERP systems, ideally Microsoft Business Central or a similar platform.
* Strong analytical and reporting skills, with confidence working with data, KPIs and performance dashboards.
* Commercial awareness, including an understanding of cost control, working capital and margin impact.
* Excellent organisational skills with the ability to manage multiple priorities and drive accountability.
* A proactive, continuous improvement mindset with the confidence to challenge and implement better ways of working.
* Strong communication and stakeholder management skills, with the ability to work cross‑functionally at all levels.
We encourage applications from all suitably qualified individuals.
No terminology used in this advert is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We encourage applications from all suitably qualified individuals.
If you have any accessibility requirements or would like to discuss reasonable adjustments in the recruitment process, please let us know.
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