Team Manager (Older People & Disabilities)
Job description
About the role:
The Team Manager – Older People leads a team within Adult Services, providing strong leadership, promoting strength-based care and support planning, and ensuring best value in service delivery. Responsibilities include managing staff, overseeing assessments and reviews, monitoring team performance, handling complaints, collaborating with partner agencies, and ensuring compliance with legislation and policy. The role requires significant experience in adult services, staff supervision,
safeguarding, and performance management, as well as strong communication, organisational, and leadership skills.
About you:
The skills required for the Team Manager – Older People role include:
Strong leadership and staff management abilities
Excellent interpersonal and communication skills (written and verbal)
Ability to work independently and under pressure
Experience in supervising and line managing staff
Knowledge of adult safeguarding and care management legislation
Performance and financial management skills
Ability to chair complex meetings and develop business plans
Competence in using technology and databases for monitoring practice and performance
Analytical skills for quality assurance and service improvement
Ability to collaborate with partner agencies
Commitment to equality, diversity, and continual professional development
Ability to manage budgets and offer training/coaching to staff
Flexibility to work from various locations and outside normal hours
Welsh language skills (essential or willingness to learn
What you will do:
As Team Manager – Older People, you will:
Lead and manage a team including Deputy Managers, Senior Practitioners, Social Workers, and Community Support Officers.
Promote a strength-based approach to assessment, care, and support planning.
Oversee timely reviews of care and support, ensuring best value for money.
Provide strong leadership and develop team skills focused on maximising individual and community strengths.
Monitor team performance, quality assurance, and address areas for improvement.
Respond to customer feedback and investigate complaints in line with policy.
Manage the team’s business and service plan, reporting progress to senior management.
Collaborate with partner agencies, including health and third sector colleagues.
Ensure compliance with legislation, policy, and procedures.
Promote a positive approach to risk and ensure lawful, evidence-based practice.
Oversee Mental Capacity Assessments and Best Interest decisions.
Support the implementation of changes to systems and processes to manage demand for older people’s services.
Uphold health and safety and equality principles in all aspects of the role