F & B Supervisor - live in accommodation available
26,000 plus excellent benefits and service charge
A four star hotel in Great Malvern, The Abbey is a comfortable base for exploring the splendours of England's Three Counties: Worcestershire, Gloucestershire and Herefordshire. Offering spectacular views over the Vale of Evesham and the Malvern Hills, The Abbey features 103 cosy bedrooms, large events facilities and a popular restaurant and lounge bar. The hotel is a favourite for both leisure and business travellers, and the team pride themselves on offering a warm and welcoming service to every guest.
An exciting opportunity for an experienced Food and Beverage Supervisor to join our friendly team and take responsibility for the day to day running of our four-star Food and Beverage department.
Food and Beverage is at the heart of our hotel and we are now seeking a well presented, experienced and enthusiastic Food & Beverage Supervisor to join the team to work in our Restaurant, Lounge Bar and Meeting & Events departments. Being in a customer-facing role means you are a confident and well-presented individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Abbey's team?
At The Abbey, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Abbey's team, you will enjoy a range of benefits, including:
* Wagestream – flexible access to your earned wages & financial coaching App
* A paid day off for your birthday
* 24/7 Employee Assistance Programme for you and your family
* Saroving Rewards for going the extra mile & delivering exceptional guest service
* Employee appreciation events
* Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
* Opportunities for training and development & recognising your potential
As a Food and Beverage Supervisor you will have...
* Previous Food & Beverage experience as a Team Leader or Supervisor, ideally in a quality hotel with both corporate & leisure clients.
* A passion for quality fresh food and knowledge of wines and beverages
* An outgoing personality with excellent customer care skills.
* The ability to work under pressure and be able to resolve customer problems effectively
* Lots of enthusiasm, a professional manner and not afraid to take on extra responsibility when needed
* An excellent command of written & spoken English
* Ability to work full time on a 5 day out of 7 rota with a mix of early shifts and late shifts including weekends.
What will I be doing as a Food and Beverage Supervisor?
* Recognising that guest satisfaction comes through great employee service and performance.
* Motivating, supervising and directing the service team
* Assisting in the development, implementation and maintenance of quality standards
* Optimising time on the floor by carrying out one to one coaching & training to develop employee confidence in dealing with customers and selling hotel products and services
* Interacting with guests to ensure a positive guest experience, recognising and acknowledging them and using their name during interactions.
* Liaising with the kitchen to ensure food service is timely and as ordered, taking care of special requests and guests with allergies.
* Ensuring guests are served in a professional and timely manner and dealing with feedback should it arise.
* Ensuring all H & S and Hygiene standards are maintained
* Maintaining correct staffing levels through the effective use of manpower.
* Learning and building your knowledge on all the hotel's products and services.
* Attending training & completing e-learning modules to improve your skills and aid your development
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.