Overview
Ocean Export Agent role at FORGE. New opportunity in the Ocean Export department; ideal candidate has experience in Ocean Exports and understands operational processes and documentation.
Responsibilities
* Ensure smooth and timely freight process flow.
* Ensure accurate and timely data entry into the operational system.
* Track and trace Ocean Export files and reporting.
* Use Global Ocean Export Monitor on a daily basis.
* Ensure documents are timely sent and shipping notices communicated to overseas partners and customers.
* Ensure accurate and timely client and vendor billing.
* Interact with customers to arrange international shipments, meeting customer service standards.
* Maintain good relationships with suppliers (ocean carriers, trucking companies, and others involved).
* Meet compliance with internal and external regulations in accordance with government requirements.
* Understand department process flow and identify best practices to improve efficiency and productivity.
* Ensure all customers’ standard operating procedures are in place and updated in Customer SOPs.
* Meet KPI standards in accordance with company procedures.
* Overseas communications, timely responses to emails and requests (internal and external).
* Escalate problems to Management when necessary.
* Promote compliance with all company policies and regulations and perform tasks with integrity and pride.
Qualifications
* Experience in Ocean Exports preferred; knowledge of ocean documentation.
* Microsoft Office and computer skills.
* Fluent in English.
* DG experience/certification preferred.
Hours and Compensation
Hours: Monday to Friday 09:00 – 17:30.
Salary: up to £34,000 depending on experience, plus excellent staff benefits.
Location
Frome, England, United Kingdom
Employment Type
Full-time
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