Head of Operations – Restaurant Business
Location: London
Salary: £90-£120,000 performance bonus
A fast-growth, multi-revenue stream hospitality business is looking for a Head of Operations to help shape its next chapter. This is a London-based, highly visible role reporting directly to the Founder. The brand has strong identity, serious ambition and a clear goal - to build a legacy business. The brief is simple: drive operational excellence and build best-in-class systems, reporting and structure across a dynamic, all-day operation spanning dining & events
The Role:
* Lead and elevate operational performance across a complex, multi-revenue stream business
* Implement process, structure and reporting frameworks that drive clarity, accountability and pace
* Embed a high-performance culture focused on energy, ownership and results - no egos
* Take full accountability for financial and operational performance including COGs and GP margin control
* Strengthen systems, tech adoption and data reporting to support scale
* Develop and coach two Operations Managers, building capability and succession
* Own customer journey management across all touchpoints - all day dining, events
* Oversee staff training and development, ensuring consistency and leadership depth
* Act as a visible leader in the business - present on the floor, in the venues and within the community
* Collaborate with senior stakeholders and third parties to streamline structure and elevate performance
* Influence organisational design as the business evolves, supporting sustainable growth
The Person:
* Currently operating at Head of Ops or ready to step up from a senior Operations role with clear ambition
* London-based and committed to being hands-on and highly visible
* Naturally driven, ambitious and hard working - motivated by growth
* Experience within a PE-backed or systems-led environment
* Familiar with structured operating frameworks such as EOS
* Strong financial acumen - degree educated and/or with solid finance exposure preferred
* Commercially sharp with proven analytical ability and strong grasp of reporting
* Comfortable operating within a start-up mentality - able to evolve with the business rather than inherit something finished
* Experienced across dynamic, high-volume environments with multiple revenue streams
* Strong coach and communicator, capable of influencing senior stakeholders and frontline teams alike
* Energetic, credible and culturally aligned with a founder-led, fast-paced environment
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