Operations Director - Freight Forwarding
Please make sure you read the following details carefully before making any applications.
Location: Daventry
Salary: £100,000pa
About the Role
We are seeking an operational & commercially astute Operations Director with proven experience working directly within a UK-based freight forwarding company. The successful candidate will have deep knowledge of air, sea, and road import/export operations, combined with full P&L responsibility. This senior leadership role will drive operational excellence, financial performance, and strategic growth at one of our key regional branches.
Key Responsibilities:
Provide decisive leadership and strategic oversight of branch operations.
Manage and develop a high-performing team to ensure smooth multimodal freight forwarding processes across air, sea, and road.
Take full ownership of P&L, safeguarding existing revenue while driving sustainable, profitable growth.
Collaborate closely with the Operations Manager to coordinate daily activities and resolve operational issues.
Prepare, review, and analyse monthly financial and operational reports in partnership with the Group Operations Director.
Ensure full compliance with health & safety regulations, security protocols, and company policies.
Monitor key performance indicators (KPIs) and implement initiatives to improve productivity, customer satisfaction, and cost efficiency.
Cultivate and maintain strong relationships with customers, suppliers, and internal teams.
Lead team performance management, including conducting Performance Development Plans (PDPs) and promoting continuous improvement.
Ideal Candidate Profile:
Proven experience in a UK-based freight forwarding company, with hands-on management of air, sea, and road import/export operations.
Commercially astute with full P&L accountability and a strong track record of delivering financial results.
Minimum five year's experience leading multi-functional logistics teams in a dynamic, fast-paced environment.
Excellent communication, organisational, and planning skills.
Adaptable, resilient, and skilled at problem-solving under pressure.
Strong attention to detail and commitment to accuracy.
Professional qualifications in Logistics or Supply Chain Management are preferred.
Proficient in MS Office suite (Excel, PowerPoint, Word) and CargoWise software.
Collaborative leadership style with the ability to influence and engage across all business levels.
Key Performance Indicators (KPIs):
Timely and accurate delivery of monthly billing and financial data.
Compliance with service level agreements (SLAs).
Adherence to budget and robust financial reporting.
Why Apply?
This is a prime opportunity for a strategic and commercially savvy operations leader to take ownership of a key branch within a growing logistics company. If you bring the experience and leadership to drive success in a dynamic multimodal freight forwarding environment, we want to hear from you!
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.
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