THE ROLE
Own and optimise the Product Detail Page as a critical conversion lever, improving product discovery, confidence and add to bag rate as we migrate over to a Headless solution. Define and deliver a roadmap that improves conversion, reduces drop off and increases basket value, while laying the foundations for future optimisation across other areas of searching and browsing, including Product Listing Pages (PLPs).
WHAT YOU’LL BE DOING
* Define the long‑term vision for the PDP, aligned to conversion and brand
* Identify friction points across the PDP journey using qualitative and quantitative data
* Build and prioritise a roadmap focused on measurable impact
* Own key metrics such as PDP to Bag conversion, Returns reduction, AOV impact from cross‑sell and bundling, Page performance & load
* Build and lead a healthy & high performing team that is able to deliver at pace – including a strong relationship with your technical lead
* Work with engineering & architecture to ensure we’re taking the right approach to balance scalable technical solutions with speed to value and MVP approach
* Ensure fast learning cycles and clear experiment outcomes. Maintain a high quality bar across UX, performance and accessibility
* Communicate risk, impact and progress clearly to senior leaders
* Present at all levels of the business on our strategy & progress, from Digital teams to board‑level summaries
* Align commercial, brand and data stakeholders around clear trade‑offs and sequencing
* Translate data into clear hypotheses and prioritised roadmaps
* Deliver structured experimentation programmes to improve conversion
BENEFITS
* 40% staff discount plus friends & family discounts throughout the year
* Year access to our reward platform for external discount and offer
* Profit related bonus scheme
* Option to join our Healthcare Private Medical Scheme
* Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
* All employees are covered by our life assurance policy from day one
* Unlock extra leave with our buy more holiday scheme
* Celebrate YOU! Enjoy an extra paid day off on your birthday each year
* Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service)
* Spread the cost of your commute with interest‑free season ticket loans
* Do your bit for the environment and save money with our Cycle2Work scheme
* We’re proud to partner with the Retail Trust and Fashion & Textile Children’s Trust
WHO YOU ARE
* Strong experience owning and optimising high traffic ecommerce journeys such as PDP or PLP
* Proven track record of driving measurable improvements in conversion, add to bag rate, AOV or revenue
* Deep understanding of ecommerce customer behaviour and friction points on product detail pages
* Experience in working through technical migration, or similar complex technical problem, and understanding how to maintain a product‑led approach to delivery
* Experience running structured experimentation programmes to improve conversion
* Ability to translate data into clear hypotheses and prioritised roadmaps
* Experience working in a cross‑functional squad with design and engineering, shipping at pace
* Strong commercial instinct with the ability to balance brand, performance and delivery constraints
* Desirable experience improving size and fit confidence, reviews, or content strategies that reduce returns
* Experience embedding personalisation or recommendations within PDP
* Exposure to PLP optimisation and listing page ranking logic
* Experience in fashion, apparel or visually led retail brands
* Familiarity with modern frontend architectures and performance optimisation
WHY NEW LOOK LOOKS
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer; our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you.
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