Are you an experienced funeral professional ready to take the next step in your career? We're looking for a compassionate, detail-driven and commercially aware Funeral Plan Lead Administrator on a 20-hour contract to play a vital role in supporting funeral plan sales, at-need arranging, compliance and branch performance across multiple locations. This is an exciting opportunity for someone with proven funeral experience who combines empathy and professionalism with strong administrative and compliance skills. Why This Role Matters You will sit at the heart of our Funeral Division - directly influencing: Client experience and satisfaction Funeral plan lead conversion and branch performance Regulatory compliance (FPA, FCA, GDPR) Community reputation and trust Your work ensures families receive exceptional care while maintaining the highest professional and regulatory standards. What You'll Be Doing Funeral Plan Sales Administration & Compliance Act as the central point of contact for funeral plan enquiries Allocate, track and follow up sales leads across branches Process funeral plan fulfilments and redemptions accurately Maintain CRM and funeral administration systems Ensure full compliance with: Funeral Planning Authority (FPA) standards FCA regulations GDPR requirements Internal policies and procedures Liaise with third-party providers and internal teams Support KPI tracking and reporting Funeral Arranging & Client Care Meet with bereaved families and sensitively establish their needs Arrange funerals in line with procedures and professional standards Offer funeral services, masonry, and pre-need funeral plan products Coordinate with clergy, celebrants, crematoria and burial authorities Support Chapel of Rest visits when required Ensure dignified and respectful care of the deceased Manage all documentation accurately and efficiently Sales & Branch Performance Support Follow up funeral plan enquiries through to conversion Support branches in achieving plan sales and funeral volume targets Assist with community engagement and local marketing initiatives Promote funeral planning within homes and the wider community Gather and report client feedback to drive service improvement Operational & Financial Administration Receipt, reconcile and bank client payments Maintain petty cash controls Ensure funeral records are accurate and complete Maintain confidentiality and regulatory compliance at all times Adhere to Health & Safety, NAFD and FPA standards What We're Looking For Essential: Minimum 1 year funeral industry experience (required) Strong understanding of funeral arranging processes Full UK Driving licence with access to own vehicle Experience working in a regulated or compliance-led environment Excellent communication and interpersonal skills Professional, empathetic approach with bereaved families Strong IT and CRM system skills High attention to detail and strong numeracy skills Ability to work independently and collaboratively Desirable: Knowledge of funeral plan products and FCA-regulated sales Experience handling funeral plan redemptions Multi-faith funeral awareness and community understanding Experience converting enquiries into sales Our Co-operative Difference We are values-driven and community-focused. In this role, you will actively support: Member ownership and democratic participation Community engagement and local partnerships Reinvestment into our services for long-term sustainability Collaboration with other Co-operatives Why Join Us? This is more than an administrative role. It's an opportunity to: Develop your funeral career in a structured, regulated environment Make a meaningful difference to families during their most difficult times Contribute directly to service excellence and commercial success Work within a respected, values-led organisation What We Offer We offer a comprehensive benefits package including: 10% Colleague Discount in our food stores and coffee shops Double discount on 4-weekly pay weekends in our food stores Colleague discount on at-need funerals and pre-paid funeral plans Pension scheme 3.3% employer contribution 30 days holiday (incl bank holidays) rising with length of service FAB furniture discount of 15% Enhanced maternity pay Enhanced redundancy pay Discounts and savings platform - My Staff Shop Wagestream EAP with GP Access - referrals, prescription service, GP consultations, phone and in-person counselling Refer A Friend Scheme Long Service Award Support for eye care Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid Life Insurance 2 x salary Health Assured Bereavement Support Health Assured Wellbeing Services, including My Healthy Advantage mobile app ZGP24 Service providing video and phone consultations, open referrals and prescription service Crisis 24 - Worldwide security and health information service Terminal illness support