Job Description
Your new companyJoin a purpose-driven housing organisation with a bold mission: ensuring everyone has a home. Our client offers a diverse range of housing solutions and dependable landlord services, actively tackling the UK housing crisis. Committed to making a social impact, they reinvest profits into creating more homes and delivering exceptional services.Their culture is built on a clear business strategy and core values that champion fairness, inclusion, trust, and innovation. They foster supportive leadership, encourage continuous learning, and promote collaboration across their teams. With a strong emphasis on transparency and diversity, they empower their people to grow, thrive, and make a real difference in the communities they serve.Your new roleAs an Anti-Social Behaviour Officer, you will play a vital role in ensuring safe and supportive communities by managing and resolving reports of anti-social behaviour. You'll be the key point of contact for victims and witnesses, using your expertise to assess risk, take appropriate action, and work collaboratively with partner agencies. This is a full-time, hybrid role based in Frome, working Monday to Friday, 37 hours per week for 5 months. The position pays £18.67 per hour and requires candidates to be Somerset-based with a valid driving licence.Key responsibilities include:
* Managing ASB cases from initial report through to resolution, ensuring a professional, impartial, and victim-focused approach.
* Engaging with victims, witnesses, and alleged perpetrators, conducting interviews and gathering evidence while maintaining confidentiality and sensitivity.
* Liaising with external partners such as local authorities, police, and health services to coordinate responses and share intelligence.
* Preparing legal documentation including notices and court bundles, and supporting legal proceedings through to enforcement.
* Maintaining accurate and detailed records in the case management system, ensuring compliance with safeguarding protocols and internal procedures.
What you'll need to succeed
* Proven experience in ASB case management.
* Ideally from a Local Authority or Social Landlord background.
* Strong communication and interpersonal skills.
* Ability to work independently and collaboratively.
* A valid driving licence and access to a vehicle.
* Based in Somerset with the ability to work in a hybrid model.
What you'll get in return
* A hybrid working model, offering flexibility and a healthy work-life balance while remaining connected to the community.
* The opportunity to work with a forward-thinking housing organisation that is committed to social impact and community wellbeing.
* A supportive and inclusive team environment where your contributions are valued, and your professional growth is encouraged.
* Access to ongoing training and development, helping you build your skills and advance your career in housing and community services.
* The chance to make a real difference in people's lives by helping to create safer, more cohesive neighbourhoods.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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