Location: Wakefield - Full Time 37.5 hours per week Salary: £25,750 Responsible to: Area Manager Responsible for: Assistant Manager, Retail Assistant and volunteers Benefits: Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years), plus a day off for your birthday!, free tea / coffee, sight tests and flu jabs and excellent learning and development opportunities. OVERVIEW OF ROLE Our shops aren’t just a place for people to donate or bargain hunt, but also to build careers, volunteer and support our cause. And every penny of profit made by our shops helps us be here for children and families who desperately need our support. As manager, you’ll have the shop running like clockwork, building a team of volunteers, achieving sales targets and delivering excellent customer service. You’ll be an experienced retailer, passionate about establishing great customer relationships and running an efficient and profitable shop. You’re also skilled at leading, motivating and inspiring a team and driving sales. If that sounds like you and you want your skills, experience and love of retail to make a real difference to children and families living locally, then we want to hear from you. For an informal chat about the role, please contact Kay Dent on 07741 194050 JOB DESCRIPTION Role Summary Our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds. This role supports our vision by leading, motivating and inspiring a team consisting of staff and volunteers to maximise the profit from the shop which will directly support the work of the hospice, this will be delivered by delivering and exceed agreed KPI performance targets. You’ll deliver first class customer service across all areas of the shop operation while ensuring that all of the hospice, retail policies and procedures are complied with and the appropriate standards of security, health and safety and basic store standards are in place at all times. To find out more about working for Forget Me Not Children's Hospice please see our recruitment pack Main Duties and Key Responsibilities Income & budgets Achieve and wherever possible exceed sales budgets for the shop and proactively address any shortfall in sales with support from the area manager. Manage the gift aid process effectively and efficiently. Customer service/ public relations Merchandising, premises & H&S Use reports available to ensure the shop is commercial. Research, monitor and develop pricing structures to ensure price levels for the shop maximise profit. Proactively drive excellent customer service in the shop. Proactively promote Forget Me Not’s campaigns and core messages. Act as an ambassador for Forget Me Not in the local community. Ensure shop facebook pages are managed within policy guidelines. Create eye-catching window displays and internal merchandising. Achieve and maintain a high standard of housekeeping and cleanliness throughout the shop. Ensure that all statutory responsibilities are met, including fire and health & safety regulations. Stock Ensure the shop has sufficient high quality donated stock. Monitor and rotate stock so that no items remain on the shop floor longer than agreed time limits. Ensure that the stock sorting areas are organised efficiently. Adhere to stock management procedures. Team and cost management responsibilities Lead by example and adhere to all hospice and retail policies and procedures. Ensure the shop is sufficiently staffed at all times. Manage all shop resources effectively including shop consumables. Attract and retain new volunteers to the shop. Attend regular manager meetings. Conduct regular team meetings within shop staff and volunteers. Administration Ensure that all Forget Me Not’s administrative and financial procedures are followed. Ensure that all electronic records and emails are actioned or responded to appropriately and within timeframes set, complying with the GDPR and hospice security procedures. Complete mandatory training when requested. Security Ensure staff are security conscious and are following the correct procedures. Ensure all premises are secure and report any concerns to the area manager. Be the key point of contact on security, and inform the relevant bodies where there has been a breach or a suspicion of a breach of any security procedures. We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity. For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework ( click here ). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not. Person specification Skills and experience Essential: Experience of working in a retail management role Experience of people management Strong team player Able to demonstrate strong communication and organisational skills IT Literate, excellent skills using Microsoft packages Excellent standards of record keeping, both written and computerised Desirable: Charity retail experience would be highly desirable Experience of working with KPI’s and driving performance Experience of leading a large and diverse team. This role will involve weekend work so flexibility is essential. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Equality and Diversity Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices; We will actively encourage and support under-represented groups to join us as employees We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required. We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles Please click here to view our full equality, diversity and inclusion pledge