This is a newly defined position, created to support a company-wide initiative to standardise and improve software delivery processes. Over the past year, the team has been developing new delivery playbooks, clear “how-to” guides that will be rolled out across the business. You will work closely with the Services Enablement Leads to design and deliver best practice processes and the end state system landscape ensuring high level requirements can be met and are presented in a playbook. In addition, you will ensure all requirements are configured and deployed into operational systems such as NetSuite and Salesforce systems to deliver the new to be designed processes. You'll need to be a solution focused thought leader, agile in approach, full of initiative and have excellent stakeholder management, communication, and organisational skills. What You Will Do Define and agree the Process Framework / Taxonomy for each applicable product. Review the current state, gather requirements and generate solutions to address gaps Collaborate with cross-functional Agile teams to produce ‘to-be’ design deliverables in a standardised PlayBook; including user stories, clarifying business requirements and functional design. Facilitate stakeholder review of deliverables, swiftly addressing concerns and resolving issues. Liaise with the Product Lead on release planning sessions to support development of the product roadmap and ensure Playbooks are updated inline with releases. Arrange show and tell sessions with end users to ensure they are aware of progress, development is in line with their expectations and to increase familiarity of the new system. Support with end user testing by reviewing test plans, create test scenarios, and test scripts. Input into the development of comprehensive training documentation and support with the delivery of end user training. What You Will Have Deep understanding of integrated processes with functional areas Proven business transformation experience within large-scale programmes Experience of order to cash process improvement initiatives, enhancing operational efficiency and providing innovative solutions. Awareness of industry trends and best practices within process area. Process design experience: workshops, requirements gathering, process mapping. Stakeholder management, including working with senior stakeholders and facilitating decision making. Experience of working with technical teams on build and testing. Experience of working to support change management and delivering effective training. Excellent communication skills (oral, written and presentation), including the ability to listen effectively. Ability to self-manage and work independently, work and prioritise workload to tight deadlines. LI-RL1 Wellbeing that means something 26 days’ holiday bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Group-wide performance bonus, when we win, you win Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000 models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover OneAdvanced is one of the UK's largest providers of business software and services serving 20,000 global customers with an annual turnover of £330M. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here