Can you see yourself guiding digital products that shape safe, sustainable journeys across Britain?
Do you enjoy turning real user needs into impactful, forward-thinking product solutions?
If so, we’d love to hear from you!
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
The role holder will be a subject matter expert (SME) working within a multi-disciplined agile team, creating product backlog items on the delegated authority of the Product Manager.
They will represent the needs of potentially diverse stakeholders (with an interest in the digital product), and capture and translate those user needs into deliverables, ensuring the product meets user needs now, and in the future, as they evolve. They will ensure the product delivers the Driver and Vehicle Standards Agency (DVSA) strategic and policy outcomes in a cost-effective and efficient manner.
Your responsibilities will include, but aren’t limited to:
* Work with the Product Manager to develop products from inception through to implementation—responding to legislative changes, technical progress, and customer demand to improve service effectiveness while keeping the customer at the heart of decision-making.
* Analyse product data to highlight the benefits, costs, risks, and impacts of proposed changes, and use these insights to develop well-informed recommendations and proposals for key stakeholders and decision-making forums.
* Understand and represent customer requirements, ensuring that user needs are clearly articulated and incorporated into product development to drive better outcomes and service improvements.
* Monitor product performance, including customer satisfaction, cost-effectiveness, value for money, and risk—escalating concerns or opportunities to the Product Manager to support continuous improvement.
* Provide expert product guidance and subject matter expertise to internal teams, stakeholders, and external partners, ensuring alignment with technical standards, business needs, and service-level expectations.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
#J-18808-Ljbffr