Assistant Front Office Manager
Imperial London Hotels Group based at Bedford Hotel
44hours (4 days on / 4 days off weekly rota)
£33,946.00GBP + Benefits
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. Were rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting an Assistant Front Office Manager at Bedford Hotel .Nestled in the heart of London, Bloomsbury. Our Bedford Hotel with 184 rooms. Its a magical place to be, offering a ground-floor restaurant bar, a secret garden and two naturally designed event spaces.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out.Working alongside the Front Office Manager, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards.
Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best.
What we would like from you
2 years of experience as a Front Office Duty Manager in the hotel industry, including experience in managing both shifts and a team.
A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
Commercially focused with an understanding of how to maximise profits through revenue management.
Experience of budgets, P&L and forecasting would be advantageous.
Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
Whats in it for you
28 days holiday, increasing with length of service up to 33 days (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study scheme
Access to Holiday Purchase Scheme
Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
Access to an interest-free Season Ticket Loan or Travelcard Loan
Team member flat rate discount & 50% discount to friends and family at any of our hotels
50% discount at ILHs nine food and beverage outlets
Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
Access to an employee funded Health Cash Plan
Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
Access to Early Pay - instantly access a portion of the pay youve already earned
Access to shopping discounts across several high-street brands and online retailers
Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
Access to mental health first aiders support & well-being support
Access to our Employee Assistance Programme by Hospitality Action
You can explore additional benefits here.
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. Were rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
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