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Store Protection Officer – Waitrose
Location: Waitrose, Stanford Road, Lymington, Hampshire, England, SO41 9GF Pay Rate: £16 per hour Hours: Full-time, 42 hours per week (contracted) Contract: Permanent site with guaranteed hours
Why Join Mitie at Waitrose?
This is an excellent opportunity to secure a full-time, permanent retail security role at a well-known and respected supermarket brand. Working with Mitie, the UK's leading facilities management company, you will benefit from strong job security, competitive pay, comprehensive training and an outstanding benefits package.
· £16 per hour pay rate
· Guaranteed 42 contracted hours every week
· Permanent, fixed site location
· Company-funded SIA licence renewal
· Full training provided, including MAYBO conflict management
· Modern security technology provided, including body-worn cameras and incident reporting devices
· Strong focus on customer service and professionalism
· Clear development and progression opportunities within Mitie
The Role
As a Store Protection Officer at Waitrose, you will be responsible for protecting the store, its colleagues, customers and assets while delivering excellent customer service in line with Mitie and Waitrose values. You will act as a visible, professional presence and play a key role in maintaining a safe and welcoming retail environment.
Key Responsibilities
· Protect people, property and assets within the store
· Provide a professional and customer-focused security presence
· Respond calmly and effectively to incidents and challenging situations
· Use Mitie technology, including body-worn cameras and mobile reporting devices
· Work closely with the National Operations Centre (NOC) and site management
· Follow ASCONE guidance and all Assignment Instructions (AIs)
· Accurately complete incident reports and notebook entries
· Maintain high standards of health and safety awareness
· Liaise with emergency services when required
· Ensure compliance with all legal, regulatory and company requirements
What We Are Looking For
· A valid SIA licence (Security Guarding or Door Supervision)
· Previous security experience (retail experience desirable but not essential)
· Excellent communication and customer service skills
· Professional, reliable and confident approach
· Ability to remain calm under pressure
· Enthusiastic and committed to delivering high standards
Training and Development
· Full site and role-specific training provided
· MAYBO training included
· Ongoing competency and refresher training
· Continuous professional development opportunities
· Support with SIA licence renewal and compliance
Mitie Benefits Package
Mitie offers a market-leading flexible benefits package, including:
· Save As You Earn and Mitie Matching Share Plan (with potential free shares)
· Life assurance (the greater of annual salary or £10,)
· Virtual GP service for you and members of your household
· Salary Finance scheme, including access to earned pay before payday
· Cycle to Work scheme
· MiDeals platform with discounts across retail, gyms, dining and more
· Flexible benefits platform (Choices), including dental cover, technology and lifestyle benefits
· Mitie Stars recognition scheme with monthly and annual cash rewards
About Mitie
Since, Mitie has grown to employ over 76, people and is the UK's leading facilities management and professional services company. We support a wide range of clients across retail, banking, government, healthcare and education.
If you are looking for a stable, full-time security role with guaranteed hours, excellent pay and long-term career opportunities, we would be pleased to hear from you.
Join the Mitie team. Together, our diversity makes us stronger.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .