Senior Consultant | Development, Testing & Data | London
Job Title: ITSM and ServiceNow Analyst – EMEA (2-Year Fixed Term Contract)
Location: Hatfield (Hybrid Working Available)
Contract Type: Fixed Term (2 Years), Full-Time
Are you passionate about IT Service Management and ServiceNow? Do you thrive in a collaborative, patient-focused environment? We’re looking for an experienced ITSM and ServiceNow Analyst to join my client on a 2-year fixed-term contract.
About the Role
As the ITSM and ServiceNow Analyst, you will act as the primary point of contact for the support and delivery of the ServiceNow platform across the EMEA region. You’ll work closely with internal stakeholders and a third-party development partner to ensure the platform is optimized, scalable, and aligned with ITSM best practices.
Key Responsibilities
* Serve as the subject matter expert for the ServiceNow platform.
* Ensure efficient delivery and support of ServiceNow capabilities in line with SLAs.
* Collaborate with internal teams and external partners to implement and enhance ITSM, ITOM, and other ServiceNow modules.
* Provide consultative guidance on ITSM frameworks and ServiceNow best practices.
* Support platform upgrades and continuous improvement initiatives.
What We’re Looking For
* ServiceNow certifications (required).
* Advanced ITIL certification (preferred).
* Strong understanding of ITSM frameworks and IT support environments.
* Hands-on experience with ServiceNow development and module implementation (ITSM, ITOM; ITBM, CSM, HR a plus).
* Experience working with external service providers and managing stakeholder relationships.
* Familiarity with project management methodologies.
What’s in It for You
* Competitive salary and bonus
* Free onsite parking and electric vehicle charging points
* Subsidised onsite restaurant and coffee shop
* Learning and development opportunities
* Retail discounts and well-being programmes
* Multi-faith prayer room
* A collaborative and inclusive working environment
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology and Analyst
* Industries
Pharmaceutical Manufacturing and Information Services
Referrals increase your chances of interviewing at Reed by 2x
Get notified about new Service Desk Analyst jobs in Hatfield, England, United Kingdom.
Luton, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 week ago
Junior IT Support Analyst / 1st Line Support Analyst
Hammersmith, England, United Kingdom £35,000.00-£40,000.00 2 weeks ago
City Of London, England, United Kingdom £50,000.00-£70,000.00 1 week ago
High Wycombe, England, United Kingdom £25,000.00-£25,000.00 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
Uxbridge, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
IT Support Analyst - Global Law Firm - HYBRID
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Product Support Specialist - Institutions
London, England, United Kingdom 2 months ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr