Job Purpose: To provide safe, respectful, and professional transport for patients requiring non-emergency or secure ambulance services. The role involves supporting vulnerable individuals throughout their journey, working as part of a team to maintain safety, dignity, and high standards of care during transit. Key Responsibilities: Safely transport patients to and from hospitals, mental health facilities, residential homes, and private addresses. Provide support and supervision to individuals who may have complex mental health needs, learning disabilities, or challenging behaviours. Work in line with agreed care plans, risk assessments, and transport protocols. Use de-escalation and communication skills to manage distressed or agitated patients in a calm and safe manner. Ensure the safety and cleanliness of the vehicle before and after each journey. Accurately complete transport documentation and incident reports where necessary. Communicate clearly and respectfully with patients, families, healthcare professionals, and colleagues. Follow safeguarding, infection control, and health and safety procedures at all times. Participate in training, supervision, and debriefing as required. Essential Requirements: Experience working in care, support, or healthcare settings. Good understanding of safeguarding, dignity, and respectful care. Calm, patient, and professional under pressure. Physically fit and able to assist with patient movement and secure transport duties. Excellent communication and interpersonal skills. Flexibility to work shifts including early mornings, evenings, and weekends. Enhanced DBS (or willing to undergo one). Desirable: Experience with secure or mental health transport. MAPA/PMVA or equivalent de-escalation/restraint training (or willingness to train). Full UK driving licence (clean) – preferred for driver roles. First Aid or Basic Life Support certification.