Are you passionate about IT support and problem-solving?
We have a position for an IT Operations Engineer to join the team based at our Head Office in Doncaster.
Overall Purpose of Role
To provide 1st line (helpdesk) technical support to internal and external customers, assisting them with hardware and software problems via phone, email, or face-to-face.
IT Operations
1. Provide technical support by answering support queries face-to-face, via phone, or email.
2. Maintain high standards of customer service for all support queries and adhere to service management principles.
3. Take ownership of user problems and proactively address user issues.
4. Collaborate with developers and infrastructure teams to resolve problems promptly.
5. Assist clients in resolving hardware or software issues.
6. Support users in using computer equipment by providing training and advice.
7. Assign complex service issues to relevant IT support team members.
8. Configure PCs, printers, PDAs.
9. Create user accounts.
10. Check backup logs.
11. Document changes to user permissions.
Person Specification
* Experience in 1st line/helpdesk support.
* Troubleshooting skills for Microsoft Office.
* Excellent telephone manner and face-to-face communication skills.
Knowledge
* Microsoft-based operating systems, especially Windows desktop technologies.
* Basic understanding of PC hardware setup and configuration.
* Knowledge of Server and Active Directory.
Qualifications/Certificates/Education
* Relevant IT qualification.
Personal Qualities/Other
* Exceptional communication skills, with the ability to communicate effectively in any environment.
What We Offer
* Day shift, Monday to Friday, 8:30 am - 5 pm.
* Ongoing training and professional development.
* Uniform and PPE provided.
* Benefits including Employee Discounts, Telus Health, discounted parts and vehicles, employee discount on Vodafone, paid volunteering days, pension plan with 3.5% employer contribution, 28 days holiday including bank holidays, and a competitive salary.
This role is subject to satisfactory DBS, finance, right-to-work, and reference checks. We conduct random drug and alcohol screening to ensure safety.
Who Are We
IAA Holdings, LLC (IAA), a RB Global company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles.
IAA is an equal opportunity employer committed to non-discrimination in accordance with applicable laws. This position is open to all qualified applicants legally entitled to work in the country where the job is located.
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