Join us as a Configuration Management Infrastructure Analyst
Hone your analytical skills as you provide support to ensure the operational health of the Configuration Management Database (CMDB) and process, covering all aspects of service, risk, cost, and people
You’ll be supporting the CMDB, including maintaining any system’s utilities and tools provided by the platform
This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
What you'll do
As a Configuration Management Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that CMDB's integrity is maintained, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.
In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.
Your role will involve:
Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
Participating and seeking out opportunities to simplify the architecture, services, and customer solutions, guarding against introducing new complexity
Building relationships with platform, domain and relevant cross-domain stakeholders
Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
The skills you'll need
To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. An ITIL V3 Foundation or higher certificate is required
We’ll also look to you to demonstrate:
Experience working within a Configuration Management (CfM) or Service Asset & Configuration Management (SACM) team
Extensive experience working on the ServiceNow platform
Experience driving solutions from inception to implementation
Experience working within a large enterprise organisation
Good collaboration and stakeholder management skills