Posted: 4h ago
The role
Graduate Software Implementation ConsultantLocation: North Coast / North Antrim (Hybrid after training)Salary: £Type: PermanentStart Your Career in Technology ConsultingOur client is a growing software company delivering workforce management, payroll and business software solutions to organisations across the UK and Ireland.They are seeking a Graduate Software Implementation Consultant to join their team and help customers successfully adopt and utilise their software platforms.This is an excellent opportunity for a recent graduate or early-career IT professional who enjoys technology, problem-solving and working directly with people.No coding experience is required.Instead, we're looking for someone who enjoys learning new systems, solving problems, communicating with customers and delivering successful projects.The RoleAs a Software Implementation Consultant, you'll work directly with customers to understand their requirements, configure software solutions, deliver training and support clients throughout implementation projects.You'll gain exposure to:Software implementation projectsCustomer workshops and requirements gatheringSystem configuration and testingUser training and onboardingTechnical troubleshootingProcess improvementProject coordinationSaaS technology environmentsThis role offers a blend of technology, customer engagement and project delivery.Key ResponsibilitiesWork with customers to understand their business processes and requirementsConfigure software solutions to meet client needsTest systems and support implementation projects through to go-liveDeliver training sessions and software demonstrationsTroubleshoot issues and investigate solutionsSupport customers via Teams, phone and emailCreate and maintain documentation and user guidesCollaborate with internal technical and project teamsBuild strong long-term customer relationshipsWhat We're Looking ForEssentialDegree in:Computer ScienceInformation TechnologyComputingSoftware EngineeringBusiness Information SystemsData AnalyticsRelated Technology DisciplineStrong communication and interpersonal skillsExcellent problem-solving abilityGood Microsoft Excel skillsAbility to explain technical concepts to non-technical usersStrong organisational skillsFull driving licenceParticularly Interested InCandidates with placement year or internship experience in:IT SupportService DeskTechnical SupportApplication SupportSoftware SupportCustomer SuccessSystems AdministrationProject SupportBusiness SystemsSaaS EnvironmentsSuitable BackgroundsGraduate IT Support AnalystService Desk AnalystTechnical Support AnalystApplication Support AnalystSoftware Support AnalystSystems Support AnalystCustomer Success AssociateGraduate Technology ConsultantGraduate Business Systems AnalystJunior Implementation ConsultantComputing GraduateWhat's On Offer?Structured training programmeExposure to real customer projectsHybrid working after onboarding periodCareer progression into consulting, implementation and project deliveryOpportunity to work with modern software platformsSupportive and collaborative team environmentClear development pathway within a growing technology businessIf you're a recent graduate or early-career technology professional looking to build a career that combines technology, customer engagement and project delivery, we'd love to hear from you.To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities. Benefits:Work From HomeWHJS1_NI
