Overview
Revenue Protection & Security Manager role at Arriva Rail London (London Overground Network). Permanent. Closing Date: 9 September 2025.
Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group. Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have a vision to shape a future where passenger transport is the best choice through digitisation, sustainability, and continuous improvement.
What You’ll Be Doing
* Lead all revenue protection and security related tasks, providing leadership for a team of Revenue Protection Inspectors to deliver revenue protection obligations in line with the business strategy.
* Efficiently deploy revenue protection resources as directed by senior management.
* Build and maintain strong relationships with trade union representatives to agree on rosters meeting business needs.
* Manage and improve relationships with colleagues across departments to enhance overall performance.
* Lead and participate in joint revenue protection operations with other transport organisations.
* Ensure the team is well-informed on updates related to products, fares, health and safety, and business changes.
* Identify and manage improvement activities using dashboard metrics.
* Collaborate with depot managers for seamless revenue protection and security activities across the network.
* Act as an ambassador for the company, upholding its vision and values.
* Ensure the safety of yourself, passengers, and colleagues at all times.
* Collect and communicate information from team activities to relevant departments and contribute to creating a safe environment by addressing and reporting antisocial behaviour.
* Encourage colleagues to report acts of crime, antisocial behaviour and byelaw offences internally and externally.
What We Need From You
* Experience managing a team and working in a face-to-face customer service environment.
* Knowledge of the Arriva Rail London Ticketless Travel regime is advantageous, as well as understanding of railway bylaws, rules and regulations, prosecution policies, court procedures, railway security objectives and related requirements.
* A strong understanding of health and safety in the workplace; knowledge of railway operations and station and ticketing retailing practice with awareness of London Overground geography is desirable.
* Experience in revenue protection management or a highly regulated role is desirable.
* Good analytical and numeracy skills, excellent written and verbal communication, with a continuous improvement mindset and ability to prioritise and work flexibly.
What You’ll Get From Us
* Free travel for you and a nominated person on the TfL Network.
* Discounts on European rail services after 1 year of service.
* Free travel on Arriva branded rail services around the country.
* 75% discount off season tickets on other Train Operating Companies.
* Arriva Village - web-based discounts on various products/services on the high street.
* Employee Assistance Programme - 24hr helpline, covering a multitude of subjects.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.
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