Job Title: Contact Centre Advisor (Outpatient Department)
We are seeking a dedicated individual to act as the first point of contact for patients accessing outpatient services via phone, email, or webchat.
Key Responsibilities:
1. Respond to queries, concerns, and questions from patients regarding outpatient appointments and supported services at West Herts Teaching Hospitals Trust.
2. Handle inbound and outbound calls promptly, listening to and addressing patients' needs, providing helpful solutions.
3. Process requests to cancel or reschedule appointments received via email or webchat from patients and Trust colleagues.
4. Ensure all correspondence received via the Contact Centre is actioned appropriately.
5. Book appointments efficiently and raise any booking issues immediately with the Contact Centre Supervisor, Manager, Medical staff, or specialty managers.
6. Maintain confidentiality and provide high-level administrative support, projecting a professional and helpful manner.
Additional Information:
* This is a 6-month fixed-term/secondment position.
* Note: We are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
* We offer flexible working options to promote work-life balance. More details can be found at our flexible working page.
* For support related to disabilities or long-term health conditions, please contact westherts.recruitment@nhs.net.
* If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, please indicate this on your application.
* We reserve the right to close this vacancy early due to high application volume. Apply promptly.
* If you do not hear within 3 weeks, please consider your application unsuccessful.
Contact for Further Details or Informal Visits:
Name: Sophie Johnson
Job Title: Contact Centre Supervisor
Email: sophie.johnson61@nhs.net
Telephone: 07974 495253
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