Customer Experience Advisor
Monday to Friday
Surrey
£27,457 per annum + great benefits
A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.
The Customer Experience Advisor will provide help and support to all Customers / Suppliers and Team Members who contact via telephone, email, live chat and helpdesk service ticket. The Client Experience Advisor will ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount.
Key Responsibilities of Customer Experience Advisor:
1. Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
2. Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients and colleagues alike.
3. Work closely with field based internal and external client account managers
4. Ensure all helpdesk tickets adhere to timeline, chase for resolution and escalate where necessary
5. Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
6. Provide a “first point of contact” for all customer phone and email queries.
7. Support, train and help newly enrolled team members
8. Strive to meet performance targets for efficiency, customer service and quality.
Essential Skills for Client Experience Advisor:
9. Excellent written and verbal communication
10. High level of attention to detail and accuracy
11. Good administrative and computer skills (Excel, Word etc)
12. Ability to prioritise
13. Ability to deliver excellent customer service
14. Ability to work under pressure
15. Proactive team player, possessing self-management & organisation skills
16. Has an “ownership” can do ethic.
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