Grade: RCS N
Contract Type: Permanent (Full-Time)
Location: Cherwell 3, 2 Brookhill Way, Banbury OX16 3ED
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting‑edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.
We're looking for an IT Systems Support professional to play a key role in keeping our operational technology running smoothly, supporting our warehouse and transport systems, and driving digital innovation across a fast paced logistics environment.
What You'll Do
- Provide on site IT support, maintenance and fault diagnosis for operational systems, including WMS, WCS, TMS, automation technology and general desktop environments.
- Act as the first point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.
- Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.
- Manage hardware procurement, repairs and configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.
- Deliver user training, create test scripts, support change management processes and maintain high quality IT documentation in line with governance and regulatory standards.
- Travel as needed to our Banbury site to provide hands on IT support, ensuring seamless system performance and operational continuity across both locations.
What You'll Bring
- Previous IT experience, ideally in an operational or logistics environment, with strong troubleshooting and system support skills.
- Exposure to operational systems (e.g., WMS/WCS/TMS), plus an interest in automation, digitalisation and modern IT trends.
- Technical capability in areas such as SQL, macros, data analysis or RPA, with a passion for problem-solving and innovation.
- A solid understanding of IT infrastructure fundamentals – networking, hardware, applications and service management principles.
- Strong communication skills, customer focus and the confidence to train users, manage stakeholders and support IT changes from start to finish.
Why Join Us
- Discretionary bonus based on performance
- We’re happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.
We value the skills and experience of ex-service personnel and are dedicated to helping veterans find jobs.
