Salary: £22,865 per year plus OTE £3,000 per annum
Contract: Permanent, full-time with a 4-day week!
Location: REMOTE & HYBRID options – working from home, taking inbound calls.
Start: Monday 30th June
Are you a natural-born salesperson with targeted sales experience?
Do you want to work for a great company with fantastic benefits?
If you answer YES, YES, and YES, then you should join us as a Customer Sales Advisor.
Who we are
We are Domestic & General, a proud partner to leading manufacturer and retail brands worldwide. We take the worry out of appliance breakdowns for almost 9 million customers in the UK. We are currently recruiting Customer Service Advisors for a role that offers excellent work-life balance, flexible working, and an engaging onboarding process.
* A highly competitive £22,865 basic salary.
* Average bonus earnings of £3,000 per annum, based on sales performance, customer service, and call quality.
* Opportunities for higher earnings and bonuses for top performers.
The role you’ll do
This role offers a fantastic work-life balance with a 4-day working week. As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you'll ensure customers have a great experience with first-time problem resolution. Using your sales skills, you'll up-sell products that meet customer needs while delivering excellent service to keep their worlds running smoothly.
Day-to-day responsibilities:
* Share new products with customers using your communication skills.
* Resolve customer queries or issues promptly.
* Build rapport, understand customer needs, and prioritize their interests.
* You can work remotely if you live far away; we provide all necessary equipment, requiring only broadband access.
* If within commuting distance, you can work on a hybrid basis at our new Nottingham office, which offers a modern collaborative environment.
What to expect:
* Complete a 4-week training program to learn systems, sales techniques, and customer service excellence.
* Work a fixed shift pattern from Sunday to Wednesday, 35 hours per week, starting at 8 am.
* Two days per week will be 8.5 hours; two days will be 9 hours.
* We provide all equipment; broadband access is required.
* Extensive training and development opportunities, with potential for career progression into areas like HR, Tech, Finance, and Marketing.
Experience and skills required:
* Targeted sales experience.
* Driven mindset with strong sales skills and goal orientation.
* Experience working autonomously or from home.
* Excellent communication skills, rapport-building, empathy.
* Team-oriented attitude focused on customer satisfaction.
* Resilient and adaptable to multitask and recover quickly.
Benefits include:
* Comprehensive training and career development.
* Regular incentives and prizes.
* Monthly sales bonuses.
* 33 days of annual leave including bank holidays.
* Free annual protection plan, with discounts for family and friends.
* Employee assistance program for health, relationships, and financial support.
* Discounted gym memberships and healthcare support.
* Matched pension contributions up to 5%.
* Life assurance of 4x salary.
* Discounts on Sky TV, mobile packages, and retail discounts.
* Additional benefits like travel loans, car leasing, Cycle to Work schemes.
We’re excited about your potential to join us. Apply now to become a Customer Sales Advisor.
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